Every system performs at its best when supported by a well-structured service. FKgroup services ensure operational continuity, reduced machine downtime, and maximum investment protection—thanks to rapid interventions, software updates, and certified spare parts.
Every unplanned interruption leads to delays, extra workloads, and risks across the supply chain. That’s why our services follow a preventive, technical, and modular approach: we ensure fast diagnostics, effective interventions, and continuous support — even remotely.
The result? Fewer risks, higher productivity.
With regular technical inspections, we detect slowdowns or anomalies before they affect your production flow.
Scheduled maintenance keeps machines performing at their best, preventing drops caused by wear or undetected faults.
Remote support, preventive maintenance, and targeted service packages reduce the need for urgent and out-of-contract interventions.
Fewer breakdowns, greater production continuity. Even during the most critical moments.
Each machine can rely on a service package configured according to its specific production needs and usage intensity.
La Pony Confezioni, with over forty years of experience in manufacturing trousers for major prêt-à-porter brands, chose FKgroup’s Silver packages to optimize its Freccia cutting and 590 Unicont spreading lines.
Thanks to remote assistance and regular check-ups, the company can prevent critical downtimes and ensure uninterrupted production.
“Just one day of machine stoppage can make a big difference,” says Riccardo Barbato. “With FKgroup, we’ve avoided disruptions that could have compromised our deliveries.”
Try our simplified calculator
Even a short machine downtime can be costly. Try our simulator and see how much you could save by choosing proactive maintenance and structured technical support.
Every company operates differently, and every machine faces unique production rhythms. That’s why FKgroup has developed a modular and combinable service offering, designed to:
Discover our 5 core solutions.
Fast and highly qualified remote technical support. Accurate diagnostics, reduced downtime, and zero travel costs.
Ongoing updates to the machine’s operating system. You’ll always stay compatible with the latest technological developments.
Extended coverage to protect your investment beyond standard terms. No surprises, controlled costs.
Regular check-ups, preventive maintenance, and replacement of wear-prone parts. The ideal service for those who want a machine that always performs at its best.
Replacement of consumables with original FKgroup components. Maximum cutting efficiency and zero risk of incompatibility.
Cycles, materials, production pace: every system has its own needs.
Enter just a few details and instantly discover the tailored services for your machine: support, warranty, updates, and spare parts. No waste. Just what matters.
For out-of-warranty direct customers without an active maintenance contract, or for distributors requesting support beyond the warranty period, FKgroup offers a fast and flexible response service. This service is ideal for urgent interventions and remote assistance, including support for indirect customers managed by distributors.
Customers and distributors can easily contact our Support Department to receive technical assistance.
Our support team offers:
Everything is handled with maximum efficiency, both online and on-site.
With the [EVO] plan, customers gain continuous access to the latest software updates and releases for their machines. This plan is ideal for those who want to keep their equipment always up to date without complications or unexpected costs.
Activating it is simple:
No manual actions required—just automatic updates as soon as they are available.
Once the standard 12-month warranty expires, customers can extend the protection of their machines with the [EXT] plan, which covers critical electronic and electrical components. In some cases, PCs and monitors may also be included, providing a broader safety net for key systems.
Activating the [EXT] plan is simple and efficient:
The [EXT] plan can be subscribed to as a standalone service (no maintenance contract required) or added to an existing [PAC] maintenance contract to benefit from a discounted rate.
For customers who prefer to focus entirely on production and delegate the maintenance of their machines, FKgroup offers tailored service packages. These annual plans combine multiple services at competitive prices, ensuring peace of mind and consistent performance throughout the year.
FKgroup has developed a comprehensive range of maintenance solutions, divided into six distinct [PAC] packages, each designed to meet different machine types and customer needs. This structured offering allows customers to choose the level of service that best fits their operations, with the flexibility to adapt the package to their specific production environment.
Remote support
Priority response
This option gives you a 5% discount on all spare parts purchased.
This option includes [EVO] + Training on new features
An annual on-site check-up to assess the machine and list the necessary spare part kits (excluding spare parts, travel, meals, and accommodation).
Includes on-site interventions for machines operating up to 10 hours per day. For higher operating times, a custom quote is required.
This option includes [EXT] (see [EXT] slide)
Keeping machines in top condition starts with the timely replacement of consumables. From cutting blades and screws to belts, lubricants, and cleaning agents, each component plays a key role in ensuring optimal performance and preventing machine downtime. Regular replacement ensures precision, safety, and savings by avoiding unexpected breakdowns.
Choose from a wide range of CBOX packages designed for different usage levels—from essential maintenance to high-volume performance.
Each kit includes the main consumables needed for your machines: blades, screws, industrial lubricants, cleaning agents, and more.
Select the package that best fits your workflow and enjoy continuous productivity and lasting equipment reliability.
Stay ahead in the ever-evolving manufacturing industry with FKgroup’s specialized training. FKacademy offers high-quality courses for operators and installers, covering everything from machine use and maintenance to advanced troubleshooting.
Whether you’re a beginner or an experienced professional, our three-level program provides the tools to grow:
Each course includes an entry and final test, with a certificate awarded upon completion.
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